Refund policy

Nu-Factor is a brand of Biocomm Pte. Ltd. (UEN 199404875D), 53 Ubi Avenue 1, #05-55, Singapore 408934. Because our products are skincare and baby-care products applied to the skin, for hygiene reasons we can only accept returns of items that are still sealed and unused.

Returns

• You may return an item within 7 days of delivery.
• The item must be unopened and unused, with its seal intact, in its original packaging, and returned with your order number or proof of purchase.
• Items bought with a discount code are covered by the same terms.
• Opened or used products, or products with a broken seal, cannot be returned unless they arrived damaged, faulty or incorrect (see below).

How to return an item

1. Email hello@biocomm.io with your order number and the item(s) you want to return, before sending anything back.
2. We will reply with the return address and instructions.
3. Send the item back. The customer pays the return postage, and we recommend a tracked service, as we cannot refund items lost in transit.

Items sent back without first contacting us cannot be accepted.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, including the original delivery charge, at no cost to you. You do not need to pay to send these items back.

Refunds

Once we receive and check the returned item, we will email you to confirm. Approved refunds are made to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to show it. The original delivery charge is refunded only when the return is because of our error or a damaged or faulty item.

Exchanges

To swap an item, return the unopened item as above and place a new order.

Contact us

Biocomm Pte. Ltd. (Nu-Factor)
53 Ubi Avenue 1, #05-55, Singapore 408934
Phone: +65 6743 5333 (Mon–Fri, 9am–6pm)
Email: hello@biocomm.io